I'm so disappointed in yalls customer service and I havent even used your service yet. I called Verizon fios customer service today July 9th to let yall know I didnt received my router. I was pretty much told it is my responsibility and if I cancel my service I would be charged for the router that I never received. I never signed for anything and I shouldn't have to deal with the stress of trying to figure out this router issue when I just did a cross country move from California to Virginia with the military. It is nice this is how yall treat knew customers and the military. I will be contacting the better business bureau about how rude Tim was to me. When I asked to talk to his boss I was pretty much told there isnt anybody higher than him. So to sum It up. I supposedly had the router delivered July 6th to my door step, but I never received it. I'm in the military that did a cross country trip and I'm just trying to settle down for a bit yet I'm dealing with crappy service with your reps. I just want to cancel thr service and go with somebody else because this first encounter is not something I want with an internet company
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