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New Router same as current router
Notjustme
Newbie

I just renewed for 2 years. Verizon sent me an "upgraded" router. It is not. It is the same as my current one. My old router gets the speed that is I am supposed to go.  How can I return it and not be charged.

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Re: New Router same as current router
jonjones1
Legend

Either return to a local Verizon Fios corporate store. Get a receipt.

or call 1-800-VERIZON and try to get a return label. Again make sure to get a copy of the tracking number so you can know when they received it.