New construction fiber install

[Cindysaysana]

I been calling Verizon since November 2020 about getting Verizon fiber done at my new home. I was told by their techs they will submit a ticket. I followed up multiple times and finally got a date of February 17th, 2021 and my move in date was February 8th, 2021 so I was okay with that. I get a call saying engineering isn’t ready yet and I’d have to wait until March 24th, 2021. I was fine waiting since I have no other choices. Yesterday they finally put the fiber under my front lawn so I thought they would be all set for March 24th. I get a phone call from Verizon saying the engineer team isn’t ready to come out so I have to change my order to April 21st. All my neighbors have Verizon running at 1 Gig. I noticed multiple Verizon steel plates on yards and they have fiber line running out of them to my neighbors homes. My house is 5 houses down from the closest Verizon steel plate. One of my neighbors even have their fiber coming from Verizon steel plate 5 houses away and the fiber is running across the end of all the drive ways. I have had no internet since February 8th and I am an essential worker for the Sheriff’s Office. I really could use some help.

[LawrenceC]

Hi Cindysaysana,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.