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Not getting the bandwidth im paying for.
greenman303
Enthusiast

I was working with tech support for about 2 hours with the issue but they where useless. She kept going back and forth with a specialist. She ultimately said i might have to buy a new modem from verizon. I am thinking she may be right. I Just have to be sure im not waiting my money if i can still fix the problem with my connection. My modem is getting what tech support says is acceptible bandwidth. That bandwidth isn't getting to my computer thought. On a regular day im getting about 1-2 mbps when im paying for an average of 10. When i first upgraded my internet i was getting on average about 6mbps. Ive noticed the speed has been slowing down. I did some research on it and i think it might be that my snr margin and my Attenuation may be the reason for the bad connection.

www.speedtest.net/results.php?sh=610fb6f756108fc40360cfec5bf63ef2&ria=0

 Actiontec gt724wgr
DSL Status
VPI: 0
VCI:35
DSL Mode Setting: GDMT
DSL Negotiated Mode: G.DMT
Speed (down/up): 9696/ 1024 Kbps
ATM QoS class: UBR
SNR Margin (Downstream/Upstream): 6/10
Attenuation (Downstream/Upstream): 27/15

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Re: Not getting the bandwidth im paying for.
greenman303
Enthusiast

Finally go a hold of a IT who wasnt just going through a standard troubleshoot. He told me he had to replace some circuits  for me. After He did that All my speed test so far are looking good. I will keep testing everyone once an a while to make sure the problem was actually fixed.

View solution in original post

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Re: Not getting the bandwidth im paying for.
CStenfors
Contributor

I would not be so hasty to place blame on my modem. I don't think hardware fail gradually. 

First make sure all the other options are covered. THen get a modem from somewhere where they have a good return policy so that if you test with the new modem and it does not resolve things, you are not out more than the restocking fee.

Check all of the following:

- Computer connected to modem/router with an Ethernet cable (not WiFi).

- Computer settings optimized for high-speed throughput.

- Test on more than one computer, it possible

- Use different Internet dservers to test. Hopefully you have more than one that is local to you.

- Test on different days, different times.

- Ask Verizon to physically test the line (line conditioning). 

Re: Not getting the bandwidth im paying for.
greenman303
Enthusiast

After working with tech support again they said my modem might be the problem. I woke up this morning and my internet seems fine. Of cource thats after i moved my modem to another outlet. For now ill just keep testing my interweb.

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Re: Not getting the bandwidth im paying for.
smith6612
MVP MVP
MVP

Your line isn't synchronized correctly which could be one thing to consider, especially if the connection is dropping in speed on a physical basis. The other likely factor is the DSLAM or the edge router you're on seeing a high amount of traffic. This has been pretty common in the past few years and Verizon needs to ensure they're moving you to less congested gear or are grooming their circuits or equipment to distribute load across everything. This is a part of Troubleshooting 101. Make use of all available gear if you have congestion, placing load equally across equipment.

Also, for some reason your modem is showing it is in G.DMT mode. While you're at 9Mbps, I would double check to make sure your modem is set to use ADSL2+ mode, or is in an Auto-Negotiate mode for the DSL connection which the ActionTec allows you to set somewhere in the DSL connection options. If ADSL2+ is available that may help with the quality of your physical connection.

Re: Not getting the bandwidth im paying for.
cozomel
Newbie

im trying to make sure I have the best settings possible to get the best possible seed, i live in Boston and my actiontec  gt704wgb with fw. ver. 30.18.5 status is:

DSL Status
VPI:                                                                        0   
VCI:                                                                        35
DSL Mode Setting:                                             Auto
DSL Negotiated Mode:                                      ADSL2+
Connection Status:                                            Showtime
Speed (down/up):                                              9487 / 1099Kbps
ATM QoS class:                                                  UBR
Output Power (Downstream/Upstream):      12.3 / 20.7dBm
Attainable Rate (Downstream/Upstream):   10980 / 1167 Kbps
HEC Errors (Downstream/Upstream):          9764 / 141
OCD Errors (Downstream/Upstream):         127 / 0
LCD Errors (Downstream/Upstream):          0 /0
SNR Margin (Downstream/Upstream):         5.3 / 9.9dB
Attenuation (Downstream/Upstream):          39.5 / 17.0 dB

let me know if anything can be set better. i get no more than 6-7mbps down and 800-900kbps up. Oh and btw if this makes a difference, we have a separate telephone wire going straight from the pole to the jack to the modem/router

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Re: Not getting the bandwidth im paying for.
smith6612
MVP MVP
MVP

@cozomel wrote:

im trying to make sure I have the best settings possible to get the best possible seed, i live in Boston and my actiontec  gt704wgb with fw. ver. 30.18.5 status is:

DSL Status
VPI:                                                                        0   
VCI:                                                                        35
DSL Mode Setting:                                             Auto
DSL Negotiated Mode:                                      ADSL2+
Connection Status:                                            Showtime
Speed (down/up):                                              9487 / 1099Kbps
ATM QoS class:                                                  UBR
Output Power (Downstream/Upstream):      12.3 / 20.7dBm
Attainable Rate (Downstream/Upstream):   10980 / 1167 Kbps
HEC Errors (Downstream/Upstream):          9764 / 141
OCD Errors (Downstream/Upstream):         127 / 0
LCD Errors (Downstream/Upstream):          0 /0
SNR Margin (Downstream/Upstream):         5.3 / 9.9dB
Attenuation (Downstream/Upstream):          39.5 / 17.0 dB

let me know if anything can be set better. i get no more than 6-7mbps down and 800-900kbps up. Oh and btw if this makes a difference, we have a separate telephone wire going straight from the pole to the jack to the modem/router


As you already have a homerun, that is most likely the best you're going to get out of that line. The sync rate isn't proper for the 10Mbps/1Mbps package, but as long as the line is not dropping out for you continuously and you do not complain to Verizon, you should be able to keep that speed. Even with better stats, you're near the limit that Verizon provisions the upload for on their DSL plans if by "seed" you mean something that relates to Torrents.

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Re: Not getting the bandwidth im paying for.
superbike1
Newbie

I have never had 1mb/s... my best download has been 90kb/s. If I wasn't poor I wouldn't do a thing with this garbage company. This is all I can afford and EVERYTHING (tech support, online help has been POOR! I talked to a tech and he said to call Verizon and tell them you have no internet at all and they'll send someone out. I'm really not sure if I want a representative from THIS company in my home. Awful!

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Re: Not getting the bandwidth im paying for.
superbike1
Newbie

I just went to Speakeasy and I'm getting 0.72mbps down and 0.37mbps up. Is that awful or what? Whenever I call I get Pakistan or India or Taliban! This company cares very little. Oh, except when they want you to pay. Then, they get in touch with you NO PROBLEM! Awful company but then, I'm poor.

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Re: Not getting the bandwidth im paying for.
greenman303
Enthusiast

Well after talking to 5 tech's and one on the telephone i got no where. Now im waiting for someone to call me back, its been 4 days. Also i bought a new modem because one of the techs said they couldnt help me any more because verizon does not support my modem. So i bought the new modem pluged it in and got the same results. Now im 40 dollors down the whole and still getting low bandwidth. I Noticed my bandwidth goes to what i pay for from 12 midnight to 12 in the morning. So i know my lines work at lease at certing times. Im still trying to get someone to come down and physicly test my phone lines. Here is some info im getting ion my new model and a nother link to my speedtest results for almost 2 weeks now. http://www.speedtest.net/results.php?sh=610fb6f756108fc40360cfec5bf63ef2&ria=0


Broadband Status

Broadband Parameter Status

VPI:0
VCI:35
Broadband Mode Setting:ADSL2+
Broadband Negotiated Mode:ADSL2+
Connection Status:CONNECTED
Downstream Speed:11767 Kbps
Upstream Speed:1071 Kbps
Retrains:0
Retrain Timer:2 Days, 18H:18M:27S
ATM QoS class:UBR
Near End CRC Errors Interleave:39
Near End CRC Errors Fastpath :N/A
Far End CRC Errors Interleave :3
Far End CRC Errors Fastpath :N/A
30 Minute Near End CRC Interleave :392
30 Minute Near End CRC Fastpath :N/A
30 Minute Far End CRC Interleave :0
30 Minute Far End CRC Fastpath :N/A
Near End RS FEC Interleave :0
Near End RS FEC Fastpath :N/A
Far End RS FEC Interleave :0
Far End RS FEC Fastpath :N/A
30 Minute Near End FEC Interleave :86991
30 Minute Near End FEC Fastpath :N/A
30 Minute Far End FEC Interleave :0
30 Minute Far End FEC Fastpath :N/A
30 Minute Discarded Packets Downstream :0
30 Minute Discarded Packets Upstream :0
SNR Downstream :8 dB
SNR Upstream :9 dB
Attenuation Downstream :30 dB
Attenuation Upstream :15 dB
Power Downstream21.3 dBm
Power Upstream12.2 dBm
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Re: Not getting the bandwidth im paying for.
smith6612
MVP MVP
MVP

The line is still hitting some amount of errors, mostly corrected but I don't believe that should be a problem here. Most likely it is congested related. To check for line issues if you already have someone being dispatched, ideally they will need to come out towards the evening hours when more folks are at home and street lamps are starting to turn on. This will allow them to find any sort of "noise" on the line that otherwise isn't there and also also allow them to see the congestion right then and there. But, as the service is fine from Midnight Onward, Verizon should be checking their gear for overuse. This includes the DSLAM, any switches you go over, and the edge router. This also includes any circuits up to the backbone.