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ORDER TOTALLY SCREWED UP!!!
anukurhela
Newbie

How hard is it to create a new order?

I am moving in this weekend and everything is messed up!

THE CUSTOMER SERVICE REPS ARE USELESS!

T

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Re: ORDER TOTALLY SCREWED UP!!!
anukurhela
Newbie

Less than useless -- a supervisor finally honored my internet order -- but after than over an hour of dealing with alot of useless nonsense!

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Re: ORDER TOTALLY SCREWED UP!!!
anukurhela
Newbie


My service is due to start tomorrow and it is still showing incorrect!

The phone reps cannot help and the chat reps claim not to help either!

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Call center employee on Live chat
 
Call center employee on Live chat
 
 
 
 
 
 
Live Chat Transcript
It was a pleasure to assist you. Your chat session has ended. Thank You.
 
Your chat ID number is ---.
 
Please select Exit to close this window.


      

Chat Subject:Shopping for Products and Services (I am a new customer) Your Question:My order is not correct! I never got the proper confirmation email and my service is scheduled to start soon A Verizon Service Representative will be with you shortly. Thank you.
{edited for privacy}
Included in this order:
FiOS Internet 75Mbps/35Mbps
FiOS Internet email
Wireless Router

FiOS Internet Newsgroup Access
FiOS Internet Web Space
Wi-Fi Access Included
Anu Kurhela(19:24:36): FiOS TV Prime HD
View All Channel Line Up
Included in this order:
HD Set Top Box Rental
DVR Rental
Set Top Box Promotion
Video on Demand Service
Free Outlet (Quantity: 3)

Multi-Room DVR - High Definition
IFC On Demand
FiOS TV Extreme HD
Service Installation
FiOS TV Prime HD
FiOS TV Prime HD
{edited for privacy}

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