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Obselete Router
Smithj7
Newbie

When I moved a few years ago, I left behind a router from Verizon because they didn’t need or want it back at that time.  I recently returned some tv boxes and they said I never returned that old router that they don’t use anymore.  How can I clear this off my account so it does not cause an issue down the road?  I’ve even tried paying to get it off and I’ve talked to multiple agents and none have an answer.  Yes I’ve even tried to get the old router back but it’s gone.  

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Re: Obselete Router
LawrenceC
Community Manager
Community Manager

Hi Smithj7,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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