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On hold for 1:45, just trying to get a service install.
maryanhaha
Newbie
‎09-04-2020 12:45 PM

Hello, I've been on hold for 1:45, for a service install. Do you want our business? Or should I call Optimum? They answer the phone right away.

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Re: On hold for 1:45, just trying to get a service install.
gs0b
Super User
Super User
‎09-04-2020 03:44 PM

You're talking to other customers here.

You could try Verizon's chat.  They may respond faster.

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Re: On hold for 1:45, just trying to get a service install.
jonjones1
Legend
‎09-05-2020 07:22 AM

Doubtful cable answers right away even if they did not have short staffing from this virus.

if you feel it’s not worth your time or that this may be the service you will get, then go to the provider you prefer. Or wait on the line.

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Re: On hold for 1:45, just trying to get a service install.
smith6612
Super User
Super User
‎09-07-2020 09:48 PM

Are you able to place an order online? Verizon prefers that over phone orders. Any questions we could maybe answer as a community?

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