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Order on hold
SinCosTan
Newbie

My move in date is approaching soon (June 21st), but my Verizon Fios order has been on hold even after uploading my proof of residency a while ago.

Does anyone know how to resolve this? Since there are only 2-3 working days left until June 21st, I'm concerned that I will not have my internet setup in time while also being billed for it.

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Re: Order on hold
kh-gary
Moderator
Moderator

Hi SinCosTan,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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