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I upgraded my Internet to 35/35 and support has been unable to make it work. After going through 3 separate techs I've pretty much given up. For a brief time I saw 48 down and 20 up, but this didn't last long and now it's back to 20/20. Last night while on with support I got 38/7 at the ONT and was told this was the best they could do. When I questioned why I wasn't getting at least the 20 I had been seeing instead of 7 I was told the 7 was as good as it gets. Considering I was seeing 48 down for a brief time it is my belief that something is still messed up on the Verizon side or with the ONT, but Verizon support doesn't seem to agree.
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Were you wired or wireless when you did the testing. Be aware that 20 is about the best you can ask from a wireless connection running on a wireless G signal. If you upgrade to a wireless N access point then it is possible to get better.
Steve
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I was wired
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What model ONT do you currently have installed? I know there's an issue with a particular Alcatel model that cannot handle more than a certain amount of upload. With that ONT if you have it, it needs to be replaced to even get the upload on the 35/35 package. Besides that, it seems the lack of upload was due to the operating system not having a big enough buffer for the speed.
Otherwise, something is messed up on Verizon's end. 43Mbps down certainly sounds like the 35Mbps package.
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ONT is a 1000JI
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That sounds like an original ONT. How long have you had Fios?
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@SteveP wrote:That sounds like an original ONT.
No, it's not. It's a GPON ONT.
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just wanted to drop in on the convo....the particular ONT is a Motorola ONT so it wouldn't have the issue your thinking of....At best for wireless I can seem to get on my personal fios connection is a paltry 26mb down and 23 up, however, you were hard wired so I would have to look at some other avenues such as when did this start happening? And just some general stuff regarding router if your on full duplex or whatnot.
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I have 35/35 internet and I use to love it. As u can see, i said Used to!!!! I was paying for extra internet since the beginning of my account. It use to cost me 19.99 for speed upgrade. Then they placed it in a package.
Well as of 6 months ago I am not getting anything near 35/35. since Nov 2011 I have switched 3 routers. In a two week period Techs have come to my home and I have called verizon with issues over 30 times.
Tech support have upset me greatly because they auto assume I am clueless. They have blamed my equipment (computers) and even suggested that although I pay for 35/35 that the speed i was getting was acceptable 23/17 hardwired!!!!! I know they can't see me threw the phone but prehaps they hear idoit in my voice.
I was considering upgrading my speed. Tech support suggested that. But if u can't give me 35/35 which I pay for.....why would they provide me with anything faster? I am tired of complaining. I am on this site tonight because i have asked tech support have others complained of such issues and they have stated that I was the only one. Well imagine my surprise to read that the problems I complain about.....many others are complaining about also? I am not happy and at 180.00 a month you would think I could at least get what I pay for.
I have ran test that showed 9/7 and all the tech said was thats your computer. so he hooked his computer to my router and there was no speed at all. It dropped just as I had been telling them one of the issues were. So of course another excuse on my end had to be the issue. I would lol but it's no longer funny.