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Outage Stll
gunner2
Newbie

My 92 year old mother has had no service for 3 days now, no phone, no internet or TV. Contacting Verizon is impossible we have spent hours waiting on the phone and web site. it's one thing to wait for the repair tech  which we believe she needs we but why is it so difficult to just notify of an outage. We have tried rebooting routers top box to no avail. Still not sure Verizon is aware of the outage since they never confirm anything just can't sit on the phone for hours on end. She can't do since nothing works.

it should not be this difficult.

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Re: Outage Stll
kh-gary
Moderator
Moderator

Hi gunner2,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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