I just did a speed test. Paying for 75/75 and the speed test says 2/12. I go to chat (because that was the only option). They say I don’t have internet at all and kept asking me to upgrade my service. I go to sign in to this forum. It says it doesn’t recognize my device ... the same phone I’ve had for over 2 years. Seriously. **bleep**.
Only speed test Verizon accepts is via a wired connection to speedtest.Verizon.net
Start with that.
How did you sign in to forum to post?
Never seen fporums try to validate device.
Its all by login.
You will experience the same most likely when you upgrade. I am on their "1 Gbps" 940/880 Mbps, and sometime I get the low badwidth less than 5 Mbps. You can resolve the issue by power cycling the ONT or call the suppor and going through long troubleshooting steps.