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Possible to have Gigabit, but not be offered TV
Philpanf
Newbie

Is it possible to have Fios Gigabit, but not be able to get TV.  I am being told that TV is not available, even though I am a paying subscriber of Gigabit.  I am living in a new home, but it is in the same town as my old home, that had fios tv.  How can it be TV is not available?  I thought interenet and TV ran off the same thing?

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Re: Possible to have Gigabit, but not be offered TV
gs0b
Super User
Super User

TV is a different product that requires a franchise agreement from the local or state government.  If Verizon does not have a franchise agreement in your area, they can't sell TV service.

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Re: Possible to have Gigabit, but not be offered TV
Philpanf
Newbie

But what if I am in the same town as I was before?  Where I had TV at?

Although it is a different zipcode.  I am still in the same town....

Does it go by Zipcode?

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Re: Possible to have Gigabit, but not be offered TV
gs0b
Super User
Super User

It should go by municipal boundaries, not zip code.  You could try asking here:

https://www.dslreports.com/forum/vzdirect

This connects you Verizon's social media team, who are often able to give better answers then the front line phone reps.

Good Luck.

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