Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
Provisioning Datacenter Issue? Gigabit, Own Router
Source1
Newbie

I believe there may be a problem in the way my FIOS service is provisioned and it is not properly set to allow me to use a 3rd party router. Anyone know how I can get a tech that can look at this on their end and resolve this for me?

 

I have now tried 3 different non-FIOS gigabit routers (same cabling, same location). All 3 result in file file upload speeds to the Dropbox service at 7-10 Mbps.

 

When I reconnect the Quantum Gateway, file upload speeds immediately go to 70-80 Mbps.

 

All ethernet, speedtests are consistent on all routers, but the reality (large file upload) is a 10x slowdown for pushing a file out on a 3rd party router (ANY 3rd party router) vs. pushing a file out using the Quantum Gateway.

 

Similar posts have indicated a network issue at the datacenter side with the line.  I'm hoping this can be checked on.

0 Likes
Re: Provisioning Datacenter Issue? Gigabit, Own Router
Cang_Household

Service representatives are able to see optical signal strength from your ONT to the OLT. Please try the social media support team on Twitter and Facebook.

0 Likes