Since 'upgrading' our speed, we have had nothing but problems across the board. It started with being told we had to home for a router switch.... No one showedoff course. Told thatnight that dispatch changed the ticket, we didn't need a new router, but no one thought to tell us that.
Fast forward 2 weeks. We have sporadic at best connectivity, and all TVs have lost their menus. Rep told us their tests indicate a problem with the box in the basement. Service call yesterday 8-11. NO SHOWS again. Every time i called for an update, 4 times total, I got the famous,I'll call dispatch and call you back. Still haven't heard from anyone. ...
Supposedly someone will be here today between 1-3. We'll see how that goes.
Comcast may have had crap service, but at least they showed up when they said they would.
I am sorry to hear about the repeated troubles with your service and the missed appointments. We would like to look into this and assist. So we can get more information from you, I have copied your post to our private support board. Please refer all correspondences to there from here on out. You can easily get to the private support one of two ways. In the email you signed up for the forums with, you will receive a link to click on. Make sure you are already signed into the forums before clicking on this link. Another way of getting there is by clicking on your username anywhere you see it in the forums. This brings you to your account profile. Scroll down to the section labeled "My Support Cases" . In there you will see the link to your case.
We sent you a message on our private support board to assist you and we did not receive a response. Please repost the issue if you are still experiencing a problem so that we may assist you. Tonya C.