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Regular Disconnects

I have noticed regular disconnects on many evenings during the 9:30PM to 11PM time slot. It happens when I'm streaming a movie (either NEtflix or recently Amazon). It had been doing that during the period where there were reported conflicts between Netflix and Comcast. Verizon positioned itself to take no blame during those reported times. Since September 2014, things had much improved, but recently (in the past 2 weeks) there has been a marked decline in broadband stability during the hours mentioned.

I've not been able to get back online using all the usual tools: the re-boot of the Westell modem Model: WESTELL A90 – 7500-15-07, or using the Westell Gateway, trying to reconnect and getting the display: PPP Down, Disconnected.

So what's really going on?

Re: Regular Disconnects
Super User
Super User

Step one: Visit and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up.  It might shown up as the final hop (bottom-most line of the trace)  might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

For example this what I saw when I was using Verizon

    traceroute to 71.242.*.* (71.242.*.*), 30 hops max, 60 byte packets
    1 ( 13 ms 13 ms 13 ms
    2 ( 39 ms 7 ms 7 ms
    3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET ( 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET ( 4 ms
    4 ( 6 ms 6 ms 6 ms
    5 ( 6 ms 6 ms 6 ms
    6 static-71-242-*-* (71.242.*.*) 32 ms 32 ms 33 ms

Step two: Can you provide the Transceiver Statistics from your modem?

As how to do that, visit for me and do the following:

a) If you see a Blue and White Westell page, mouse over Troubleshooting, go to DSL, and choose Transceiver Statistics. Copy and paste the information on that page.

b) If using the Red and Black Firmware: Go to System Monitoring > Advanced Monitors > Transceiver Statistics. Copy and paste the information on that page.

c) Try visiting which is a direct link to the Stats on older modems.

d) If you need a Username and Password, try the following:





admin/Serial Number.

By Serial Number, I don't mean type in the words Serial Number. I mean find and type in the serial number found on the bottom of this router.

Re: Regular Disconnects


traceroute to 71.125.*.* (71.125.*.*), 30 hops max, 60 byte packets

1 ( 12 ms 12 ms 12 ms

2 ( 0 ms ( 0 ms 0 ms

3 ( 0 ms ( 0 ms ( 2 ms

4 ( 0 ms ( 2 ms 2 ms

5 * ( 12 ms 12 ms

6 ( 12 ms 12 ms ( 13 ms

7 * * *

8 * * *

9 * * *

10 * * *

11 * * * Max number of unresponsive hops reached (firewall or filter?)


b) Transceiver Statistics

Gateway Status

Software Version:       VER:

Transceiver Revision:      A2pB020b3.d20h

Model Name:       A90-750015-07

Serial Number:       {edited for privacy}

Broadband Connection Status:      Connected

Broadband IP Address:

Broadband MAC Address:       00:23:97:CC:7F:D3

Broadband Connection Type:       PPPoE

Active Status:      0:16:48:18

Configuration:       096-900186-01 A

c) Unable to access Stats on older modems

(Access Error - Site or Page not Found.

Cannot Open URL

Re: Regular Disconnects

Okay, there is a line with ERX in it. I do not understand how I'm expected to click the solution button since I don't understand what is to be accomplished with the NFO I've supplied. Granted, I've also not been able to supply the NFO about stats on older modems.

What I'm saying is that how is this supposed to solve the issue?

Re: Regular Disconnects
Super User
Super User

From the Gateway Status page, go to Advanced Monitors -> Transceiver Statistics

Re: Regular Disconnects

The problem was solved fcr a time, but it has returned full force. It is not only happening at night, but since I recently got a new TV upgrade, I tried it out during the day as a test and it's been cutting out every minute or so on any streaming.

I really do need help with this. I'm not getting what I'm paying for.