Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
Resetting Sub-Email Account Password
Frustrated10020

Verizon support cannot seem to figure out how to reset the passward on a subaccount.  The website only lets you reset the password on the main account!  This is crazy!!  Anyone have any ideas how to get it done?

0 Likes
Re: Resetting Sub-Email Account Password
somegirl
Champion

If you know the current password, just log into the sub account and reset it the same way you would the primary account.

If you don't know it, go here:

https://www.verizon.net/ssowebapp/alternateAuth/altChoice.jsp

That should allow you to reset the sub account by answering the Secret Question. Select password for what you forgot, put in the username of the sub account you want to reset, then answer the sub account's secret question correctly.

Keep in mind that NONE of the "forgot password" links on Verizon sites point to this page. There is no way to get to this particular flow other than going directly to https://www.verizon.net/ssowebapp/alternateAuth/altChoice.jsp