Skip to main content
Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
Ask a question
Correct answers are available for this post.
Slow DSL speeds in the evening in Brooklyn, NY
gja1
Enthusiast
‎03-27-2012 11:47 AM

I'm on 7Mbps-15 Mbps plan and ever since I started my plan in October 2012 I have noticed my speeds are less than 1 Mbps in the evening (when I'm using the internet a MAJORITY of the time). It is horrible.

Can anyone help me?

I don't see why I should be paying for this service when I'm not getting the speeds I was promised. Is Optimum cable better? I would pay for FIOS if they offered it in my area but there is currently no option for that. If this doesn't get resolved soon I'm considering moving over to another service.

Reply
1 Reply
Correct answers are available for this post.
Re: Slow DSL speeds in the evening in Brooklyn, NY
smith6612
Super User
Super User
‎03-28-2012 09:51 PM
You should ask Verizon to take a look at the gear on their end of things for any possible sign of congestion or problem. In New York it seems to be pretty common for edge routers or DSLAMs to become overloaded and capacity is not increased accordingly. When you ask them what the deal is, don't let them turn the speed down and do not let them feed you any other nonsense about it being the PC, the modem, or DSL doesn't slow down. This problem is too common. If you have any problems, let me know. I can get you to someone who should be able to fix this problem.
Reply