Issue is possibly resolved. Rebooted gateway at the CO. 1000 customers were affected.
Sucks that we had to fight to get something done.This could have been resolved a long time ago if our local network tech knew how the internet works. That should be a qualification for any network job. You should know what the internet is.
Awesome! I just tested my connection here in the Seffner/North Brandon area, it's back to normal. Thanks everyone for being equally as persistent with support until it was resolved and for keeping us posted on results - w0rd, you rock.
We KNEW it wasn't our routers. Glad to be back up to speed. I guess I should cancel my tech call now.
From MLAB's test
and from verizon's speed test
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
SendBufferSize set to 
running 10s outbound test (client to server) . . . . . 23.35Mb/s
running 10s inbound test (server to client) . . . . . . 30.43Mb/s
It's a Festivus miracle!
Every speed test I run across the country says 30mbps. I get 0 packet loss. Pingtest's line quality is an A.
Stinks that it took so much work to get anything done, but I'm glad it's fixed!
Congrats everyone on being persistent and annoying. Whoda thunk it that a problem affecting multiple users might have had a root cause further upstream than the last couple feet of fiber?
I have the Same problem as Tampa. It takes an hour and a half or more to download a 20 minute video. I was told this would be fixed, but it continues, yet I am paying for high speed connection.