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Issue is possibly resolved. Rebooted gateway at the CO. 1000 customers were affected.
Sucks that we had to fight to get something done.This could have been resolved a long time ago if our local network tech knew how the internet works. That should be a qualification for any network job. You should know what the internet is.
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Awesome! I just tested my connection here in the Seffner/North Brandon area, it's back to normal. Thanks everyone for being equally as persistent with support until it was resolved and for keeping us posted on results - w0rd, you rock.
We KNEW it wasn't our routers. Glad to be back up to speed. I guess I should cancel my tech call now.
From MLAB's test
and from verizon's speed test
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
SendBufferSize set to [131768]
running 10s outbound test (client to server) . . . . . 23.35Mb/s
running 10s inbound test (server to client) . . . . . . 30.43Mb/s
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It's a Festivus miracle!
Every speed test I run across the country says 30mbps. I get 0 packet loss. Pingtest's line quality is an A.
Stinks that it took so much work to get anything done, but I'm glad it's fixed!
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Congrats everyone on being persistent and annoying. Whoda thunk it that a problem affecting multiple users might have had a root cause further upstream than the last couple feet of fiber?
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*Seffner group hug*
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I have the Same problem as Tampa. It takes an hour and a half or more to download a 20 minute video. I was told this would be fixed, but it continues, yet I am paying for high speed connection.
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I am having very slow download speeds in Lakewood Ranch FL.
5 hours to download a HD movie.
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