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Support-Service-Reliability-Cost-Honesty
DMSpa
Newbie

I am a very frustrated customer. My bill continually goes up and the comment is it is for upgrades. All I get is more time the internet isn't working or so slow it doesn't respond. Then when I call in, the tech belittles me. They tell me it is my computer or modem. I tell them others in my area are having the same issues. They just sit there and argue with me, saying it is my issue. Then they tie up my precious time for 2 or more hours, only to tell me they need to research and call me back. Then more wasted time, never to resolve the issue. Then I am out of internet for 3 to 4 days and they say it will automatically credit me. That doesn't happen. I have been a long time customer and am sickened by the actions and words of Verizon. Very very frustrated!

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Re: Support-Service-Reliability-Cost-Honesty
LawrenceC
Community Manager
Community Manager

Hi DMSpa,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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