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The Best Belong Together Deal - Dishonest Advertising
Jaded1
Newbie

Pretty straightforward language in the advertising at

https://www.verizonwireless.com/promos/verizon-fios-installation-promo/

Every month, get $10 off your wireless bill and $10 off your Fios bill. Add Verizon Unlimited to a qualifying Fios Double or Triple Play with 100 Mbps or higher speeds and save every month. Save even more when you combine this offer with our smartphone deals.

So I have FIOS 100MBPs triple play and I just added Verizon Wireless unlimited for the first time. Now FIOS tells me that I have to upgrade to the Gigabit plan to get the deal.  I thought Verizon had turned a corner on customer service but now I can see they are just as dishonest as ever and don't care about their customers. I've been a FIOS triple play customer for over 10 years. What a shame.

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Re: The Best Belong Together Deal - Dishonest Advertising
jonjones1
Legend

google your states attorney generals office and file a fraud complaint. Additionally contact the FCC at http://www.fcc.gov under their complaint link. You could also notify your states Public Utilities Commission or Public Service Commission of the situation.

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Re: The Best Belong Together Deal - Dishonest Advertising
LawrenceC
Community Manager
Community Manager

Hi Jaded1,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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