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UPS Returned My HSI Router Order To Sender

Hi Verizon,

I ordered a Verizon High Speed Wi-Fi Gateway on However, the UPS failed to deliver it and the tracking information showed that it had been returned to Verizon. I tried online chat and called in customer service but neither was being helpful, as they said it's showned that it's been delivered (yes I know it is, but it is delivered to Verizon!) I have the order# and tracking# in hand and I just want to know how can I get my refund.

Re: UPS Returned My HSI Router Order To Sender
Community Manager
Community Manager

Hi po20105,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.