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Verifying Registration Information??

I'm not sure if this is the correct forum but I'd appreciate some help.  I've gotten a few pop-ups telling me there is an update available so when I click on the download button I'm sent to IE and the Verizon Support screen appears telling me its "verifying registration information".

That never goes away. When I try a Service Checkup I get the same thing "verifying registration information" and that never goes away as well.

Any ideas? Thanks

- Hank

Re: Verifying Registration Information??

An update available for what exactly?