Verizon Fios High-Speed Fiber

[Flasjose]

I've had Verizon for less than 2 months and absolutely love it. I might be able to get answers by calling customer service but the lines are always busy. Anyway, my question is, would it be possible to get a second optic fiber cable sent into the basement apartment with my existing service or would I have to get a second service in order to get that hooked up? (Notice: my service is on the second floor, first floor neighbor also has a Verizon optic hooked up)

So essentially my question is can they just send a second fiber cable down there using while using a service from the second floor? If so, what would the extra charges be? New router etc etc?

Thanks in advance!

[Edg1]

The basement service will need it’s own fiber and ONT. They typically don’t just come out and run the fiber. The person in the basement will have to order service.