Choose your cart
Choose your cart
Receive up to $500 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $500 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 12/23/22 and 2/16/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Excludes Verizon Prepaid plans.
As the title states, the ONT will randomly turn off, and in order for me to restore TV and internet, I have to unplug the ONT from the wall, unplug the battery backup, plug the battery backup in again, then plug the ONT into the wall.
I have had THREE technicians out this week, each stating they fixed the problem. Alas, each time, a couple hours after they leave, the ONT shuts off again... it is driving me insane, and I am quickly losing my patience. Has anyone experienced this before? Anyone have any tips as to what I should tell the 4th tech to do in order to fix the problem?