Verizon Online Backup and Sharing Error Message

[ronfortier]

Started getting Verizon Online Backup and Sharing error message at startup about two weeks ago and can't connect via VISS.  Anybody else out there having this issue?  Tried downloading update but can't open the file.  Also seems to be affecting VIHA.  - takes forever to open.  Heard syncNshare has been hacked.  Is this true?

[Anthony_VZ]

Sorry to hear about the problems with your Verizon software. So we can get more information from you, I have copied your post to our private support board. Please refer all correspondences to there from here on out. You can easily get to the private support one of two ways. In the email you signed up for the forums with, you will receive a link to click on. Make sure you are already signed into the forums before clicking on this link. Another way of getting there is by clicking on your username anywhere you see it in the forums. This brings you to your account profile. Scroll down to the section labeled "My Support Cases" . In there you will see the link to your case.

[Anthony_VZ]

Since we haven't heard back from you as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.