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Verizon charges me an extra $5 every month.
DaveSignal
Newbie

imageWhen I signed up for 50/10mbps FIOS, I had to reduce my speed drastically because Verizon couldn't support higher speeds in my new home.  The verizon installation tech was at my house trying to make the higher speeds work, but eventually said that I was only able to get 50/10.  So I spent awhile talking to representatives over the phone, and was eventually offered a $59.99/mo price which I agreed to.  I can still see that price when I go to the verizon website (shown above).  But every month since install, I have been continually charged $64.99.  I tried talking to support and the rep said that she could not help me and that Verizon must have reneged on the original agreement.  If anyone else has exprienced this kind of thing, any advice would be appreciated.

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Re: Verizon charges me an extra $5 every month.
LawrenceC
Community Manager
Community Manager

Hi DaveSignal,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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