Verizon is stealing my router!

[JKENNEY1]

I switched to Fios years a go.  With that I was given a free router!  Nice deal, worked well.  Nothing on any of my past statements saying that the router was rented or that there was a discount being applied to make the router free.  Original deal was that the router was mine.

Now I have to renew my agreement.  This comes with a router that I can rent for $13/month.  It's the same exact router, part number and all, that I already have.  They won't remove it from the bill, so I'm paying for something I don't want or need.

But wait, there's more.  If I don't send back the router that I own, they are going to charge me $100 for it.  **bleep**!

How do I get this resolved?  I have tried talking and emailing to no effect.

[kh-gary]

Hi JKENNEY,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.