Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
Verizon slow download speed.
ragumaster
Newbie

So im having a huge issuie first time ever, my download speed look great when i run test buttttt when i try to download anything its beyond slow speed i contact them no help at all... ay one else? 

0 Likes
Re: Verizon slow download speed.
Mightymightyme

I'm feeling it too. My Quantum has turned to dial up.

0 Likes
Re: Verizon slow download speed.
dslr595148
Super User
Super User

Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace)  might contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

Step two: Can you provide the Transceiver Statistics from your modem?

#3 If you don't know how to get that info:

a) What is the brand and model of your modem?

b) If you have a RJ-45 WAN port router connected to it: What is the brand and model of the RJ-45 WAN port router?

#4 If you have a RJ-45 WAN port router connected to the modem, even if you know how to get the Transceiver Statistics from the modem: What is the brand and model of the RJ-45 WAN port router?

0 Likes
Re: Verizon slow download speed.
ragumaster
Newbie

traceroute to {edited for privacy}, 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 te0-0-0-7.mpd22.iad02.atlas.cogentco.com (38.122.67.49) 0 ms 0 ms 0 ms
3 te0-2-0-0.ccr21.iad02.atlas.cogentco.com (154.54.31.101) 0 ms 0 ms te0-0-0-4.ccr21.iad02.atlas.cogentco.com  0 ms
4 * * *
5 0.xe-13-0-1.RES-BB-RTR1.ALTER.NET  40 ms 0.xe-11-0-2.RES-BB-RTR2.verizon-gni.net  11 ms 11 ms
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * Max number of unresponsive hops reached (firewall or filter?)

 

THis what i got... 

0 Likes