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Last march I switched to Verizon's 'starter' dsl plan. I used to have cable modem service through time-warner and now am regretting the switch as the new service is miserably slow and the modem frequently looses the connection. I called them this weekend to see if I could upgrade to the 'power plan' listed on the web at $29.99 a month. I was told that was only for online customers, so I asked what it would cost just to increase my plan's speed. They said it would be $41.99 a month. I said ok that would be fine and then the fellow on the phone said I would have to renew my contract for another 12 months if I wanted it. There was 'no possible way' they could change my service without forcing another 12 month contract.
I told him that I would be cancelling my service in march and going back to cable modem if they would refuse to take my money and he said 'fine'. All I wanted to do was to pay them more money in exchance for services for the remainder of my contract. I guess Verizon just lost another customer.
~Jamie in Durham NC