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connection has "hiccups"
rknight718
Enthusiast

I used to have a Westell Verizon modem with a Linksys router. After those died from a power surge, Verizon was kind enough to hook me up with a modem/router combo unit. Recently, while using the interent or online gaming, my connection will drop without warning, but only for a few seconds. It's still long enough for any connection to a video or game server to notice and subsequently drop me. It reconnects on it's own but it happens roughly 5-7 times a day, at least that I see when im home and not at work.

I connect to the router via wireless on this laptop and the wireless range has never been a problem before. I can only assume it's the router/modem unit. Is there anything that can be done to monitor the wireless connection or even boost it? 

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Re: connection has "hiccups"
dslr595148
Super User
Super User

#1 Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace) will contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

#2 Can you provide the Transceiver Statistics from you modem?

If you don't know how to get the Transceiver Statistics from your modem:

a) What is the brand and model of your modem?

b) If you have a RJ-45 WAN port router connected to your modem: What is the brand and model of the RJ-45 WAN port router?

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Re: connection has "hiccups"
rknight718
Enthusiast

From the site you gave me, with my IP blanked:

news.giganews.com

1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 g3-0.bb1.dca.giganews.com (216.196.96.62) 0 ms 0 ms 0 ms
3 xe-3-3-0.er2.iad10.us.above.net (209.66.64.193) 0 ms 0 ms 0 ms
4 above-uu.iad10.us.above.net (64.125.13.174) 0 ms 0 ms 0 ms
5 0.ae1.RES-BB-RTR1.verizon-gni.net (152.63.32.142) 97 ms 34 ms 2 ms
6 so-0-0-0-0.HAG-CORE-RTR2.verizon-gni.net (130.81.18.153) 4 ms 7 ms 4 ms
7 A1-0-1725.HGRTMD-HGTWMDHG-ERXG03.verizon-gni.net ( ) 5 ms 5 ms 5 ms
8 * * *
9 * * *
10 * * *
Max number of unresponsive hops reached (firewall or filter?)

news-europe.giganews.com

1 vl201.gw1.ams.giganews.com (216.196.110.3) 64 ms 2 ms 50 ms
2 208.174.50.33 (208.174.50.33) 0 ms 0 ms 0 ms
3 esr2-xe-7-1-0.amsterdamamx.savvis.net (204.70.207.206) 0 ms 0 ms 0 ms
4 cr2-tengig-0-5-1-0.frankfurtft3.savvis.net (204.70.207.209) 19 ms 19 ms 12 ms
5 cr2-ten-0-8-0-0.NewYork.savvis.net (204.70.195.22) 103 ms 90 ms 91 ms
6 er2-tengig-3-1.NewYork.savvis.net (204.70.198.18) 90 ms 88 ms 89 ms
7 0.xe-9-2-0.BR2.NYC4.ALTER.NET (204.255.168.89) 87 ms 87 ms 87 ms
8 0.xe-1-1-1.NY325-BB-RTR2.verizon-gni.net (152.63.1.206) 104 ms 89 ms 88 ms
9 so-0-0-0-0.HAG-CORE-RTR2.verizon-gni.net (130.81.18.153) 99 ms 100 ms 116 ms
10 A1-0-1725.HGRTMD-HGTWMDHG-ERXG03.verizon-gni.net ( ) 99 ms 99 ms 99 ms
11 * * *
12 * * *
13 * * *
Max number of unresponsive hops reached (firewall or filter?)

I'm afraid I don't know how to find my Transceiver Stats.

The modem I have is a Westell Verizon model 7500 Modem Router

Considering I don't know what a RJ-45 WAN port router is, combined with the fact that the only cords connected to my modem are the power cable and the phone cable, I'd say I don't have one.

Thank you for replying to my issue and I hope you might be able to help me fix it.

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Re: connection has "hiccups"
dslr595148
Super User
Super User

Ok.

Visit http://192.168.1.1/for me and do the following:

1: If you see a Blue and White Westell page, mouse over Troubleshooting, go to DSL, and choose Transceiver Statistics. Copy/Paste the information on that page.

2: Go to System Monitoring > Advanced Monitors > Transceiver Statistics. Copy/Paste the information on that page.

3: Try visiting http://192.168.1.1/transtat.htm which is a direct link to the Stats on older modems.

If you need a Username and Password, try the following:

admin/password

admin/password1

admin/admin

admin/admin1

admin/Serial Number.

By Serial Number, I don't mean type in the words Serial Number. I mean find and type in the serial number found on the bottom of this router

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