Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
login issues to get into the routers admin site
shymedq871
Enthusiast

the 192.168.1.1 site I enter in my username and password but after say 1 minute I get connection expired please try again I get this again and again. I did a factory reset and the reset of the router still did not help. Any ideas?

0 Likes
Re: login issues to get into the routers admin site
Anti-Phish1
Master

What username and password are you using?

After a factory reset, the username is admin and the password is printed on the first line of the router service tag.  If you have an older router with no password printed on the first line of the label, use the router's serial number for the password.   The password is NOT the same as the wireless passphrase on the label.  Nor are the credentials the same as your VZ account.  Ignore the extra dots that appear.  That is a security feature.

0 Likes
Re: login issues to get into the routers admin site
walt178
Specialist

@shymedq87 wrote:

the 192.168.1.1 site I enter in my username and password but after say 1 minute I get connection expired please try again I get this again and again. I did a factory reset and the reset of the router still did not help. Any ideas?


As I understood your post, you are able to log in but don't stay logged in.  That is normal.  The router will time out after a set time period of inactivity.  The default should be 5 minutes.  And can be changed.  Go to Advanced >> System Settings and check Session Lifetime.

0 Likes
Re: login issues to get into the routers admin site
Anti-Phish1
Master

Not clear that is the OP's problem.  After doing a factory reset, session timeout should have reset to 600 seconds (10 minutes).

0 Likes
Re: login issues to get into the routers admin site
walt178
Specialist

@Anti-Phish wrote:

Not clear that is the OP's problem.  After doing a factory reset, session timeout should have reset to 600 seconds (10 minutes).


OP stated "I get connection expired" which is the message received after a timeout.  That message would not occur unless he had logged in.

Side note:  On my router the default session timeout is 5 minutes. 

0 Likes
Re: login issues to get into the routers admin site
shymedq871
Enthusiast
I can't even login and Verizon tech support told me it's normal that is a lie
0 Likes
Re: login issues to get into the routers admin site
gamer99
Contributor

factory reset the router and use the password printed on the router.

which version router you have?  gen 2 or gen 3?

0 Likes
Re: login issues to get into the routers admin site
viafax999
Super User
Super User

@walt178 wrote:

OP stated "I get connection expired" which is the message received after a timeout.  That message would not occur unless he had logged in.

Side note:  On my router the default session timeout is 5 minutes. 


My default is 600 seconds i.e. 10 minutes, that's how it came out of the box

0 Likes