Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
trouble getting into my camera system when away from home
grh372
Newbie

I have a camera system installed, have the 100/100 service and theres times when i try to get into them to view the cameras and it won't connect. other times it gets right in.  Is there a setting that would give the cameras priority or maybe allow more bandwidth?? 

0 Likes
Re: trouble getting into my camera system when away from home
Edg1
Super User
Super User

@grh372 wrote:

I have a camera system installed, have the 100/100 service and theres times when i try to get into them to view the cameras and it won't connect. other times it gets right in.  Is there a setting that would give the cameras priority or maybe allow more bandwidth?? 


The 100/100 mbps plan is plenty of bandwidth. Try assigning a static IP to you DVR and opening the ports that your  camera system recommends. 

0 Likes
Re: trouble getting into my camera system when away from home
grh372
Newbie

done this already still having the issues.

0 Likes
Re: trouble getting into my camera system when away from home
Edg1
Super User
Super User

And the DVR connects with ethernet, right? Not a wifi one?

0 Likes
Re: trouble getting into my camera system when away from home
grh372
Newbie

exactly.  ports are forwarded as well. 

0 Likes
Re: trouble getting into my camera system when away from home
Edg1
Super User
Super User

Maybe it’s the app. Take a look at the Play Store or App Store reviews and see if other people have the same complaint. 

0 Likes