trouble getting into my camera system when away from home

[grh372]

I have a camera system installed, have the 100/100 service and theres times when i try to get into them to view the cameras and it won't connect. other times it gets right in.  Is there a setting that would give the cameras priority or maybe allow more bandwidth?? 

[Edg1]

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@grh372 wrote:

I have a camera system installed, have the 100/100 service and theres times when i try to get into them to view the cameras and it won't connect. other times it gets right in.  Is there a setting that would give the cameras priority or maybe allow more bandwidth?? 

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The 100/100 mbps plan is plenty of bandwidth. Try assigning a static IP to you DVR and opening the ports that your  camera system recommends. 

[grh372]

done this already still having the issues.

[Edg1]

And the DVR connects with ethernet, right? Not a wifi one?

[grh372]

exactly.  ports are forwarded as well. 

[Edg1]

Maybe it’s the app. Take a look at the Play Store or App Store reviews and see if other people have the same complaint.