Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
unknown connection??

Hopefully someone has some ideas to help us.  Since Tuesday our computer has said that there is no internet connection although our modem says that there is a connection. When you put the mouse over the 2 little internet screens it says that it is an unknown LAN.  We have double checked the IP addresses, restarted the computer/modem a thousand times.  Yesterday Verizon tech said that it was a problem on their end (something w/ central processing) and said service would be up by 1am.  Surprise, surprise it wasn't.  At 10am -we were called the issue was fixed.  Restarted the computer/modem and again the modem says we have a connection but computer says we don't.  Another 2hrs spent on the phone w/ Verizon only to be told it's our computer.  Any suggestions/ideas?    Everything worked fine until  Verizon had their "central processing" problem.  

Re: unknown connection??

In the network settings on your computer, is it set to obtain IP address and DNS server address automatically?