verizon fios internet lag

[dennislegaspi]

ive had verizon fios for about 1 year now, and ive been getting extreme lag spikes in fps games.

what can cause lag spikes ? what can i do to help my internet perform better ?

my comp specs are

athlon x2 260

8gb

64 bit windows 7

gts 250

[spacedebris]

Unfortunatly the answer could be just about anything. There are so many things that can cause lag spikes, that we would need more info before even being able to take a stab at it.

What game? or games?

Wired or wireless?

How many computers (or other devices) connected to the internet)?

Are any other devices on the internet doing anything at the time you see the lag?

Have you run any tracerts?

And this is just the beginning, but this would give us somewhere to start.

[dennislegaspi]

im playing killing floor, team fortress 2, and day of defeat 1.3.

i see the lag spikes jump very notably in killing floor, i'll have a ping at 30 then see it jump to 999 then back to 30.

im connected through ethernet port, and i have an xbox connected through netgear

what are tracerts ?

[dennislegaspi]

i also live in southern california.... in cerritos

[smith6612]

Traceroutes show the path the data is taking to reach a server. They include the IP addresses of the routes it's going down, the latency (or ping) as well as the name of the route if any exists. First, start off by going to Start > search "cmd" and open Command Prompt. Find the IP address of one of the game servers you play on, especially during the times you tend to get lag spikes the most and then type in the command following the format I mention.

tracert 4.2.2.2 (Replace the 4.2.2.2 with the IP address or domain name of the game server you're connecting to).

When it completes, either copy and paste the results of the trace here, or take a screenshot of it and show it to us. Here's a trace from my connection to a Team Fortress 2 server I play on located in Virginia: http://pastebin.com/jFhqkqXk

[Uber_Tiny]

You are not the only one having issues with latency.

I have been monitoring this issue now for some time. It's bad when I can't even do something as simple as listen to Pandora Radio and surf the web without it timing out. Playing a game is next to impossible because of the incredible amount of latency. This is FIOS, it should not be acting like this at all and to have this issue for a couple weeks now is stupendous.

Below is my tracert information. This information was grabbed after shutting down the PC, router/modem and the main box (forgot the name of the box). Please take note at the Verizon servers and the Alter.net servers. The information below is pretty much the same no matter what site I run a tracert to. This has been a daily issue now for about 2 weeks. I have also noticed that Verizon's cell service with 3G has dramatically decreased in speed too. I'm assuming both the residential and the cell internet access both connect through the same servers in one way or another. Reason I say that is because when the issue started on my home network my phone was and is taking a lot longer than usual bringing up anything on the internet.

Tracing route to Verizon.com [192.76.85.245]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]
  2  1151 ms  1451 ms  1497 ms  L100.PTLDOR-VFTTP-24.verizon-gni.net{edited for privacy}
  3  1016 ms   659 ms   323 ms  184.19.244.42
  4  1870 ms   676 ms  2609 ms  so-7-3-0-0.SEA01-BB-RTR1.verizon-gni.net [108.57
.128.160]
  5   314 ms   830 ms   242 ms  0.so-7-1-0.XT1.SEA7.ALTER.NET [152.63.105.57]
  6  1511 ms  1604 ms   196 ms  0.ge-7-0-0.XT1.SAC1.ALTER.NET [152.63.49.89]
  7   360 ms   223 ms    74 ms  GigabitEthernet6-0-0.GW9.SAC1.ALTER.NET [152.63.
55.73]
  8     *     verizon-gw.customer.alter.net [157.130.203.246]  reports: Destinat
ion net unreachable.

Trace complete.

[Hubrisnxs]

WOW  those are TERRIBLE ping times to the gateway router,  you should really either call in or reach out to the vzdirect forum. 

that is out of control !

http://www.dslreports.com/forum/vzdirect

[Anti-Phish1]

---

@Uber_Tiny wrote:

  1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]
  2  1151 ms  1451 ms  1497 ms  L100.PTLDOR-VFTTP-24.verizon-gni.net{edited for privacy}
  3  1016 ms   659 ms   323 ms  184.19.244.42
  4  1870 ms   676 ms  2609 ms  so-7-3-0-0.SEA01-BB-RTR1.verizon-gni.net [108.57.128.160]
  5   314 ms   830 ms   242 ms  0.so-7-1-0.XT1.SEA7.ALTER.NET [152.63.105.57]
  6  1511 ms  1604 ms   196 ms  0.ge-7-0-0.XT1.SAC1.ALTER.NET [152.63.49.89]
  7   360 ms   223 ms    74 ms  Exhibitioners-0-0.GW9.SAC1.ALTER.NET [152.63.55.73]
  8     *     verizon-gw.customer.alter.net [157.130.203.246]  reports: Destination net unreachable.

---

You appear to be a Frontier customer.  184.19.244.42 is a Frontier IP.  There certainly appears to be a problem getting to your edge router (node 2).  That impacts all the subsequent ping times.  You should be contacting Frontier for assistance. 

[Hubrisnxs]

good catch.   If that's the case, I can see that it is by the Oregon abbreviation in the router addresses, then yeah contact frontier right away - those are pretty nasty.  I wouldn't be surprised if they knew about it or already had a outage

[smith6612]

The second hop appears to be a hop in Oregon, meaning you are now Frontier's customer. Frontier's network has been loaded down quite a bit as they were by no means prepared to take on the load Verizon was giving them. There are threads all over DSLReports' Frontier forum about such issues propping up. Anyways, that latency is horrendous, and it looks like something would be maxing out your upstream though I'm assuming you've checked that already.