Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases".
There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
We haven't heard back from you regarding your Private Support Case.
Feel free to make a new post, and let us know if you require any additional assistance. We're available for support around the clock.