As of today (Aug 10th), we still do not have landline phone service (no dial tone, no incoming calls) since Sunday night (Aug. 6th). We were told it's a network problem due to the strike; by the way, there's no expected finish date to have the problem fixed. How helpful is that? We were asked to make an appointment to have a technician coming in to check the problem. How funny is that? It's a high level network problem, why do we need a technician to visit the residential area? If the telephone network line was cut off by someone, there must be more than 1 families getting impacted. For those cutting off the network line, what kind of act was that? Where is the police? Is there a winner here? Where is Verizon's promises to their customers? How long we have to wait for the landline service to come back? We are paying monthly landline phone service, but we are not getting the service. What's that mean legally and financially? For those in the "game", we hope they understand that customers will move away from Verizon, then there will be less demand, less income/revenue/profit, less benefit, less job position, more job cut...
If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter report and try to fix issues with your Verizon phone, FiOS TV, or Internet service, as well as to schedule a repair. You can access the Troubleshooter here: http://www.verizon.com/repair. You can also find other tools on our Residential Support page that may help you diagnose your issue: http://www22.verizon.com/residentialhelp/.
I'm in the same boat. Our landline went out 8/18 and has not come back on. Called today a couple times and received different responses. The first VZ rep. told me that our service was out due to weather, the next told me it was because of the type of phones we have because there is a dial tone outside the house. When asked for a service call, I was told that it would cost a couple hundred dollars because we didn't have the inside home wire maintenance plan. Well we are currently paying for a service that we can't use. We've tried two different types of phones in the jack and still dial tone. What are we supposed to do now? I plan on canceling service as of 8/24 if the problem is not fixed!
I've had your post copied to an employee monitored board where a Verizon representative can review your account details and reach out to you to resolve. You will be contacted by email and/or the billing telephone number on your Verizon account as soon as possible.