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On Sept 26th, i added TV and PHONE to my internet account that i already had for two years
Verizon created the order and provisioned me with a temporary number until my phone number port from vonage came through.
ONT Line 1 was activated with the temporary number.
Weeks later i call and Verizon said that they needed to re-create the number port order from vonage, this time the rep said that i needed to create a type of order called a WINBACK phone number order. I explicitly said that they needed to make sure that the services need to come under ONE account for the triple play discounts, and for the additional features.
3 days later, number port came through from vonage, activated on ONT Line 2. The line had a whole new account number, and couldnt be seen on My Verizon, and also couldnt be seen on my TVs
I subsequently cancelled Line 1 so i wont be double billed
I called in to verizon to have them merge accounts, and this is where the whole saga began
- Call verizon to merge accounts, they create ROC ticket
- 3 days later no change, call verizon again, they claim ROC ticket wasnt created originally. Will create new one.
- 3 days later no change, call verizon again, they claim that the ROC ticket was completed..
- Techs escalated me to "Sales and orders" and got a lady in the 636 area code. Rep said that Digital Voice lines could NOT be merged in with TV and Internet accounts, and that in order to "fix" the problem, she said that i needed to "cancel" the ported Line 2 number for a "day" while it purged through the system, and can be added to my primary account number. All the while she was saying that the original rep doing the WINBACK did it completely wrong and f-ed everything up. All the while she was trying to upsell me on the internet and service bundle, and trying to give me HBO and SHOWTIME on a trail basis. **bleep**. I dont need stinking channels. I just wnat my accounts merged.
- As promised, she cancled my Line 2 account, and when dialing that number, for a day, i got a "number was disconnected" message. Also as promised, a day later, i got straight to voicemail on that number. So i knew that number was activated.
- I STILL DONT HAVE DIALTONE, AND PHONE GOES TO VOICEMAIL ON 1 RING.Swaped lines 1 / lines 2 on the ONT. No change. SOmething is wrong with verizon's end. This was 10/21/2011
- 10/24 (yesterday) a tech shows up and leaves, telling me that the order was "stuck in IVAPP" and i needed to call sales. Around the same time he was here, i got an email on my phone saying "service ticket has been closed" and the dreaded email FiOS Revised Installation Appointment
- 10/31 is the revised date. At this point i am
What do i need to do to get a working dial tone on my line? This is becomming a safety issue as i do not have good (verizon) mobile coverage here, and also a big business liability for me as i use that number on my business cards for clients to call.
So far i have spoken to
Fios Solutions Center
Fios Elite
Fios Order Support Group
Fios Sales
Fios Sales Manager
I need this order expedited and escalated immediately or else i have no choice but to call the PUC to complain about this. Seems like one hand doesent know what the other limbs are doing.
