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4 agents, 3 order #'s, 3 service dates and ZERO assistance!
PJGirly
Newbie

Hello! I am trying to get new Verizon landline service (copper) set up for my 80 year old mother at her second and soon to be only home. I have set up a date for this to occur twice and Verizon has set up a third date without my approval. None of the order numbers bring up anything on a scheduled service call, and since I have to drive two hours to be there to assist my mom with this, I need some confirmation. Also, the last ticket set up is NOT for the day that I need. The first date set up for last week was **bleep**'d by Verizon, so I set up a second attempt for this Thursday. However, while attempting to verify that date, Verizon customer service was unable to do so again. So, I check my mom's email tonight, and I see a new email from Verizon with another order number and an appointment for Wednesday, when we cannot be there. I am unable to log in anywhere and see this to change it. Holy heck! Who do I have to kill to get service for a single copper phone line installation?!?!? I am ready to give up and keep her service with Comcast! What a ludicrous goat rope farce!

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Re: 4 agents, 3 order #'s, 3 service dates and ZERO assistance!
MrMatthew1
Contributor

Hi PJGirly,


Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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