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500 minutes world planminutes status not avaiable online

I subscribed 500 minutes world plan last month. Verizon said I will be able to check my minutes online. However, when I go to world plan Manage page there are no minutes. I have called customer service and have spent several hours but they couldn't solve my problem. I have received an email that says that Verizon is working on my problem. Does anybody who has 500 minutes world plan experienced the same problem, if yes, how did you fix the problem?