A Week to Get a Tech to Come Look at Phone???

[JoLea5]

Why does it take almost a week for a tech to come out and look at our phone???  No line/dial tone and first appointment isn't until 8/19?  I live in an area where there is no cell service at all, so no other options!!  Then they say I am going to be contacted at my alternate number (which is my cell) and if they can't contact me, my ticket will be closed.  How am I supposed to be reached when I don't have cell service at home???  Not everyone has this option!!  Then I look online to see what other options to contact Verizon, maybe chat or something to see if there is anything that can be done to escalate an earlier appointment and I am told through all these automated options, they recommend I CALL the 1-800 number??? How am I supposed to do that WITHOUT A PHONE????   Unreal. Anyone one know I can get this escalated?? PLEASE HELP!!

[ElizabethS]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.