Reading the forum messages, it is apparent that Verizon, with all of their technology that we pay for, is unable to provide the security that we would like to have from telemarketers. I understand why, it's a revenue stream and there is no since "cutting off the nose to spite the face". However, we too are customers, and I am tired of it.
Here is what I want to know. How can a phone record of incoming calls be accessed to reveal the TRUE and CORRECT number used to call mine? Not the "spoofed" numbers that don't exist, or are "no longer in service", or don't "accept" incoming calls, we all know those Caller ID numbers are bogus or set up by the telemarketing companies to avoid giving them away and avoid litigation do to violating Federal and State laws.
Used to be your entire phone record of numbers called or received came as part of the phone bill, so I know it can be done.
Unfortunately, it's not as simple as you think. When caller-ID was developed, the Bell System was one big happy system. The telephone switches were all under the control of responsible companies. The caller-ID protocol and system was setup assuming trusted entities through the link.
Since then, the telephone system has greatly diversified and merged with data communications. Now, we have VoIP services that interconnect with telephone services. There is no provision in the caller-ID system to verify the source of the data. It is trivial for someone to use VoIP to feed bogus caller-ID data into the existing system.
This can be fixed with regulation by the FCC and money spent by the telephone companies, however in this economic and political climate it is unlikely.
Annoying realities of life in the modern era.
I, too, am trying to assist my 95 year old Captain in learning who a particular caller is that keeps calling requesting to borrow money, etc.... This person is leaving very strange messages and bogus phone numbers to call. We call the numbers given and they are not in service. This is not a telemarketer. When it is an issues like this, is there anything we can do? It seems likea private home calling.
Actually that really isn't a good enought answer since this day and age or as you say modern era should be able to protect the customer from masked number numbers
i don't thing verzion or any other phone company would like to go back to the stone ages where the customer say to heck with the phones who needs this aggravations.
the time and money is up to all of your companies and yes i understand they are all different but to protect your interest don't you think someone should say hey lets get together and work just this part out . help our customer. the app is out there for consumers to use to create masked number so there is a way your company and other companies can fight back. so stop being children and work together to fix the problem and not run away from it .
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