Bad/incompetent customer service

[Johnmcg2]

On 7/17/2014, I called Verizon to cancel my land line home phone acct. {edited for privacy}The rep suggested I suspend my service until I was sure I'd be happy without the land line. I agreed. I paid my last bill on 8/8/2014. On 9/8/2014 I called Verizon because I recieved a bill with current charge. I was told that they forgot to remove the charges and correct the bill.
On 10/8/2014, I called again because I recieved a bill with no over due charges, but with current charges. I spoke with someone named Lemon, and was told they would correct the account.
Well, I called again today, 11/5/2014 because I recieved a bill for overdue charges and current charges. This is pathetic! I spoke with{edited for privacy} and told her to cancel my account for that number, I was tired of being duped by the Verizon customer service dept.
I hope this actually happens. The customer service dept needs some management overhaul, that is if someone cares.

[ElizabethS]

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