Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
You are in dire need of better customer service. I have had phone service for approximately 15 months with Verizon and this is the FOURTH time I have had the same problem, no dial tone and phone rings with no one on the line. I was requested to pick a time to have the problem repaired. I opted for between 8/am and 12/pm after having to wait for five days to even schedule the repair. I adjusted my own schedule for this option. I waited until after 12/pm until I receivd a call on my contact number (personal cell phone) and was told that they were trying to contact me on the home phone i.e. the one that does not work (?). I was then told that they would be sending out a repairman. Now? After 12/pm? Thanks for allowing me to change my schedule to accomodate the 8/am to 12/pm appointment scheduled. Now I see on the repair update that it is rescheduled to be repaired at 4/pm. Terrible customer service!!!!!!!!!
Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases". There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
We haven't received a response from you. This case will now be closed. Feel free to make a new post if you require further assistance.
This case is now closed. Feel free to make a new post if you need further assistance.