I received a bill from CMR claims for a repair. I got a bil for $673.37 (I wonder how they come up with numbers like this!). I contractor hit the wire. Prior to the job Miss Utilities marked everything. Two techs that came by (got their names) and saw the marks said that since Miss Utilities had marked everything, I will NOT be responsible for the repair. Nevertheless I got hit with this bill. If I had been told I could be billed when the techs came to my house or I called for service, I would have investigated who was responsible for the damage, i.e., had Miss Utilities marked the wire correctly? Was the wire at the correct depth? According with NEC (National Electric Code) 830.47 underground broadband communication cable without safety conduit must be installed at least 18” deep and with conductive tape above. I can tell that when they buried the wire, both this time and the orginal wire that was hit, they were not buried 18” deep, probably less than 8”. I was present when both wires were buried. Then I called Verizon, CMR is just a billing company, and NOONE can find any record whatsoever. I was transfered to several department and no records. Anyone has had a better luck?? Please help! It seems search for this it is a common issue with Verizon. If at the end I pay, I will cancel my service n the spot paying the cancellation. There are so many options these days for this type of services and Verizon doesn't seem to care even after many years as a customer.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
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