Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Billing Complaint Resulting In A Permanently Lost Customer
dcjones4396
Newbie

Way to go Verizon, you have lost a $300 per month customer for life. I will be canceling my FIOS Internet and cable service, never to return. Further, even though Verizon Wireless maybe a separate entity, I will be canceling my account with them for life as well. Why? Quite simple. Your lower level customer service representatives failed to make my situation right and actually told me there was not one person in a management position in the ENTIRE company that would have the authority to make things right. Truly unbelievable! Let me sum up the issue as clearly and concisely as possible:

1.  I moved from my prior residence in January 2012.

2.  We called in January 2012 to cancel service...along with all the other calls we made to stop other services with other companies as a result of the move.

3.  I have been continually charged $46.99 per month on a recurring charge on my credit card.

4.  I mistakenly believed this charge was for another Verizon account.

5.  When I realized this recurring charge was for service I HAVE NOT BEEN RECEIVING SINCE JANUARY 2012, I called customer service to rectify the situation.

6.  Both customer service representatives I dealt with (Josh - an outside vendor / {edited for privacy}a Verizon employee) continually referred to the account "notes" and stated the only call in January 2012 dealt with a "technical ticket" and not for cancellation of service.

7.  I advised I have no control over their "notes", we in fact did call to cancel service, and, in short, it is QUITE SIMPLE to VERIFY we moved and Verizon has been receiving monthly payments for SERVICE THEY DID NOT RENDER.

8.  I stated, in a continually pleasant and non-combative fashion, that regardless of what their "notes" say, Verizon clearly did not render this service, so, let's cut to the chase and make things right for an outstanding customer where an obvious mix-up has occurred.

9.  I was told by Verizon employee{edited for privacy} that the best she could do was offer a three month credit.

10. Verizon has received 18 months of payments for service they have not rendered.

11. This is UNACCEPTABLE.

12. Adios Verizon, you just lost a great customer for life.

13. What a TERRIBLE business decision you have made!

14. Hope your unearned payments were worth it to you as I WILL BE SPREADING THE WORD OF THIS DEBACLE!!

0 Likes
Re: Billing Complaint Resulting In A Permanently Lost Customer
walt178
Specialist

@dcjones4396 wrote:

2.  We called in January 2012 to cancel service...

3.  I have been continually charged $46.99 per month on a recurring charge on my credit card.

10. Verizon has received 18 months of payments for service they have not rendered.

It takes 18 months to notice a recurring bad charge!  Unbelievable!!

0 Likes
Re: Billing Complaint Resulting In A Permanently Lost Customer
dcjones4396
Newbie

As previously stated, it was mistakenly thought to be for another existing Verizon account.

Either way, why would Verizon want money for service the clearly did not provide??

Thanks for your insightful comment though.

0 Likes
Re: Billing Complaint Resulting In A Permanently Lost Customer
LawrenceC
Community Manager
Community Manager

Hi dcjones4396,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

0 Likes
Re: Billing Complaint Resulting In A Permanently Lost Customer
Verizon_Support

Good morning dcjones4396,

We never heard from you regarding your support case and we are closing it due to no response. Sorry for the inconvenience. Please let us know if you still need assistance.

Thank you,

Rachel_VZ

0 Likes