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Billing for a line that is not longer in use
Jchez
Newbie

My father in law (who lived with us for over 16 years) passed away on 12/9/17.

He had his own in house land line and we are still getting a bill for over $200 even though the phone has not been used since early December. The line is not active and we cancelled it on 12/10/17. How many more bills are we going to receive in his name? The latest bill states that there was a charge of $28.91 for change in service request! Are you kidding me? I called back on 12/10/17 to cancel...and you also charge to have a deceased person's phone service cancelled? I am going to take our $300.00 per month cell phone service and go to Sprint. Enough of Verizon.

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Re: Billing for a line that is not longer in use
LawrenceC
Community Manager
Community Manager

Hi Jchez,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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