CALLS FROM COLLECTIONS

[PRESTONPAPA]

I have been getting messages on my home phone for the last 3 days from {edited for privacy} telling me I have a final bill for discontinued service. I have called Verizon 4 times to discuss this issue. I was told, you are up to date, ignore the calls. I was also told that the number is not a Verizon number by 2 agents, and 2 agents told me it is a legitimate number used to collect delinquent accounts but I didn't have to worry since my account is current. I was told on my last call to Verizon, just block the number. Does anyone know if this is a phishing scam? I do not want to end up in collections in error. I have been with Verizon for over 28 years, all of my bills are ALWAYS paid ontime. If anyone is having the same issue, please advise!

[jonjones1]

Seems most say it’s legitimate.

it is an automated pay your bill call. Although it should not be happening I would contact support and tell them to knock it off.