CAN 'T PAY MY BILL ONLINE

[cleomichaels]

EVERY MONTH I HAVE TROUBLE PAYING MY BILL ONLINE. AND IT'S IMPOSSIBLE TO REACH SOMEONE WHO CAN HELP, LET ALONE FILE A COMPLAINT.  I GENERALLY SPEND 30 MINUTES STRUGGLING WITH THIS ISSUE, BUT WITH AT&T, IT TAKES ALL OF TWO MINUTES TO PAY MY BILL ONLINE.

TRYING TO GET HELP WITH VERIZON IS WORSE THAN DEALING WITH THE WORST DMV. THE FIRST THING I TRIED TONIGHT WAS SPEAKING TO "A LIVE AGENT."  ONLY PROBLEM WAS, THERE WAS NO LIVE AGENT AND WORSE, NO NOTIFICATION EXPLAINING THAT NO LIVE AGENTS WERE CURRENTLY AVAILABLE.   THEN, I SPENT 15 MINUTES ON THE PHONE BEFORE I FINALLY GOT A LIVE VOICE.  SUFFICE TO SAY, I WAS PASSED ON TO ANOTHER LIVE VOICE, WHO WANTED TO PASS ME BACK TO THE FIRST ONE.  I FINALLY GOT SO FRUSTRATED, I ASKED TO SPEAK WITH A SUPERVISOR, AND I WAS TOLD THAT "THERE WAS A VERY LONG WAIT TIME" -- WHAT ELSE IS NEW?  

I'M DEFINITELY CONSIDERING DROPPING VERIZON. IS THIS JUST ME, OR HAS ANYONE ELSE EXPERIENCED THIS? IF SO, WERE YOU ABLE TO RESOLVE IT?

[ElizabethS]

What is the issue you are having when trying to pay your bill online? Have you cleared your cache? And if that did not work, you might try a second browser.