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Call Assistant - Retrieving Voicemail
MM21045
Newbie

I have FIOS VOIP. Call Assistant shows me all the incoming calls, but it does not allow me to retrieve voice mails from the Web, only by calling. I get the same error message: "Error occurred while retrieving the Voice Mail information. Please try again later"

Calling Verizon has been frustrating, they don't know what the problem is. Anyone else solved this? 
TIA 

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